Command

Description of Calls Page Features/Commands

User
Names

This feature allows for the host to assign names to callers. To assign a name, click on the User Name field for a caller, type in a name and hit Enter. The name will remain assigned for the duration of the call and will appear in the Calls report.

Conference Mute

To mute all callers/guests, use the Conference Mute dropdown at the top of the page just to the right of the Conference Number. Conference Mute applies only to Guests (not to Hosts) and has 3 settings:

Open – All callers/guests can speak.

Relaxed -- Mutes all callers/guests but gives callers the ability to unmute/mute themselves by pressing *6 (this should be announced prior to entering Relaxed mode).

Strict -- Mutes all callers/guests with no ability to unmute themselves (this should be announced prior to entering Strict mode).
Note: Strict mode is also used in conjunction with the Question-and-Answer feature (see below).

Individual Mute

This feature allows the Host to mute an individual caller.

To mute an individual caller, click the Mute box for the specific caller. A check mark will appear to let you know that the caller is muted. Click the box again to unmute the caller.

Lock (Secure) Conference

Use the Conference Lock setting to the right of the Conference Number to prevent additional callers from joining the call once all desired participants have been identified.

To lock the conference click the Lock indicator. Click the Lock indicator again to unlock the conference.

Conference Hold

Use the Conference Hold setting to the right of the Conference Number to put all callers/guests on hold.

To place all callers/guests on hold, click the Hold indicator. Callers will hear the on-hold music until they are placed back into the conference call. Click the Hold indicator again to take all callers off hold.

Note: Conference Hold applies only to Guests (not to Hosts). All Hosts on the call can converse with each other while Guests hear the on-hold music.

Individual Hold

This feature allows for the host to place an individual on hold. The caller will hear the on-hold music until placed back into the conference.

To place an individual caller on hold, click the Hold box for the specific caller. A check mark will appear to let you know that the caller is on hold. Click the box again to take the caller off hold.

Monitor Callers (Noise)

Use the Noise Indicator setting at the top of the page the right of the Conference Number to enable the noise level indicators, which will appear next to the Mute box for each caller.

To enable this feature, click the Noise setting. With the Noise Indicator on, you can identify a noisy line and individually mute that specific caller.

Record Conference

Use the Recording setting at the top of the page the right of the Conference Number to record the conference call.

To begin recording, click the Recording indicator. Click the Recording indicator to stop recording.

You can start and stop recording multiple times during a conference. Only one recording will be produced.

Control Q&A Queue

Once a Question and Answer (Q&A) session has been started, the Q&A queue can be managed online.

When a caller wants to ask a question, the caller is placed in the Q&A queue and a Q&A icon will be displayed in the Q&A column for the caller. A caller can be then be unmuted by clicking on the Q&A icon so he can ask his question. Clicking the Q&A icon a second time will drop the caller from the Q&A queue.

Note: Clicking on the Q&A column header will sort callers in the order they were placed in the queue.

Disconnect Callers

As Host, you have the option of disconnecting disruptive callers, callers with bad connections or unwanted anonymous callers from the conference by clicking the red x-box at the far left of the caller’s entry on the Calls page.